Frequently Asked Questions

1. What is the Palayan City Government Center and Central Business Hub?

The Palayan City Government Center and Central Business Hub is a P1.5-Billion project by Malaysia’s infrastructure conglomerate AlloyMTD chaired by Mr. Tansri Azmil. The 3.4-hectare government and business center serves as home to the satellite offices of at least 12 national government agencies as well as several Business Process Outsourcing (BPO) centers, both local and foreign-owned. 


For brevity, the Palayan City Business Hub or PCBH is the other name for the Information and Technology Park (ITP), which is a special economic zone.

2. What are the benefits of PCBH as an ITP?

Under Proclamation No. 526, which was signed by President Rodrigo Duterte on June 25, 2018, the ITP covers a land area of 30,013 square meters and is located at Barangay Singalat in Palayan City.

The Board of Directors of the Philippine Economic Zone Authority (PEZA) recommended the creation of the ITP pursuant to Republic Act No. 7916, or the Special Economic Zone Act of 1996, as amended by RA No. 8748.

As an ITP, PCBH is entitled to all benefits due special economic zones, which makes it more attractive to foreign investors who would want to set up their own Business Process Outsourcing (BPO) centers in Palayan City

3. What are the benefits enjoyed by businesses operating in a PEZA-accredited establishment, like PCBH?

Businesses registered under PEZA can enjoy the following Fiscal Incentives such as

  • Income Tax Holiday (ITH) – 100% exemption from corporate income tax;
  • 5% Special Tax on Gross Income and exemption from all national and local taxes upon expiry of the Income Tax Holiday;
  • Tax and duty free importation of raw materials, capital equipment, machineries, and spare parts; exemption from wharfafe dues and export tax, impost or fees;
  • VAT zero-rating on local purchases of goods and services, subject to compliance with BIR and PEZA requirements;
  • Exemption from payment of any and all local government imposts, fees, licenses, or taxes;
  • Exemption from expanded withholding tax; and
  • Exemption from payment of local government fees for Agro-Industrial Economic Zone Enterprise activities.

For Non-Fiscal Incentives,

  • Simplified import-export procedures;
  • Non-resident foreign nationals may be employed by PEZA-registered Economic Zone Enterprises in supervisory, technical, or advisory positions; and
  • Special non-immigrant visa with multiple entry privileges for non-resident foreign nationals

4. What are the Government Agencies that have satellite offices in PCBH?

The presence of government offices in PCBH will make it easy for residents of Palayan City as well as from other cities and municipalities of Nueva Ecija to transact business with the national government as this will serve as a one-stop shop, especially those who are planning to work abroad.

Satellite offices include that the National Bureau of Investigation (NBI), Department of Labor and Employment (DOLE), Philippine Overseas Employment Agency (POEA), Department of Trade and Industry (DTI), Department of Information and Communication Technology (DICT), Social Security Service (SSS), Government Service Insurance System (GSIS), Philippine Statistics Authority (PSA), and Philippine Health Insurance Corporation (PhilHealth).

Extension offices of the Department of Foreign Affairs (DFA), Department of Education (DepEd), and Commission on Elections (COE) are also underway.

5. How big is the BPO center in PCBH?

The two buildings housing the BPO centers have a total of 4,000 seats, which means there are 4,000 call center agents at a given shift or 12,000 call center agents in three 8-hour shifts.

During the soft opening in March 2017, the BPO office started operations with only 230 seats. Additional seats were added in the following months until the target of 4,000 seats was achieved.

The BPO center in PCBH is under the public-private partnership (PPP) scheme. The Kuala Lumpur, Malaysia-based AlloyMTD agreed to put up the project and operate it for the next 30 years.

No less than Malaysia’s Trade and Industry Minister Dato Sri Mustapa Mohamed led the inauguration rites for the BPO centers in 2015. Also present in the inauguration were Palayan City Mayor Rianne Cuevas; Tansri Azmil, chairman of AlloyMTD; Malaysian Ambassador Dato Raszlan Abdul Rashid; Bases Conversion, and Development Authority Chairman Vince Dizon; Bataan Gov. Albert Garcia and former Senator Manuel Villar.

The operationalization of two BPO buildings effectively made Palayan City as the BPO capital in Nueva Ecija province.

6. What other amenities can be found in PCBH?

Come September 2018, the Capital Hotel will be fully operational with a capacity of 75 fully-furnished rooms that caters to expatriates working in PCBH as well as locals of Palayan City for seminars or conferences.

7. What other services does PCBH offer?

The Rizal Memorial Colleges (RMC) has established an extension campus in the Government Center and Central Business Hub where it is giving scholarships for Basic Nihongo Course (Japanese language) to residents of Palayan City.

The first batch of Nihongo scholars numbering 200 students started their Japanese language course last June 13 and run for four months, which is equivalent to 280 hours. The scholarship was made possible through the generosity of Mayor Rianne Cuevas and her family.

What makes the RMC-PCBH Japanese language course unique is the certainty of employment in Japan. While the Nihonggo scholars are studying, their placement is being readied through the satellite office of the Philippine Overseas Employment Administration (POEA) in PCBH.

Nihongo classes are held at the PCBH campus of the RMC located at the 4th Floor of the Government Building of the Palayan City Business Hub in Barangay Singalat.

Students will learn not only to speak conversational Nihongo but also how to read and write in Hiragana (Japanese alphabet), Katakana (Japanese alphabet for foreign words) and Kanji (similar to Chinese characters).

Enrolment for the second batch of 200 Nihongo scholars starts in September 2018. Non-residents of Palayan City may also avail of the Basic Nihongo Course on a study-now-pay-later scheme, which will be on a first-come-first-serve basis.

8. Aside from free Nihongo classes, what other courses does RMC-PCBH campus offer?

Starting July 2018, the Rizal Memorial Colleges will offer Technical/Vocational Courses similar to those being given by the Technical Education and Skills Development Authority (TESDA). Minimum qualification for the Tech-Voc Courses being offered by the RMC is National Certificate II (NC II) as certified by TESDA.

Among the courses offered are Hotel and Restaurant Management (Tourism Sector); Bartending NC II; Food and Beverages Services NC II; Housekeeping NC II; Front Office Services NC II; Commercial Cooking NC II; Practical Nursing with qualifications; Healthcare Services NC II; Caregiving NC II; and Book Keeping NC III.

9. How to get to Palayan City?

a. From Manila via North Luzon Expressway/SCTEx/Subic-Clark-T arlac Expressway

3 hours 35 minutes (180 km)

Take R-9 to A. Bonifacio Ave/R-8. Follow R-8 and North Luzon Expressway/SCTEx/Subic-Clark-Tarlac Expressway. Take Exit 122 from North Luzon Expressway/SCTEx/Subic-Clark-Tarlac Expressway to Santa Rosa. Continue on Santa Rosa-Tarlac Road take Nueva Ecija-Aurora Road to Palayan City.

b. Via Pan-Philippine Highway/AH26 4hours 7 minutes (132 km)

Take R-8 to Plaridel Bypass Road in Bulacan. Take Exit 34 from R-8 Continue on Plaridel Bypass Road to San Rafael. San Rafael Municipal Road turns slightly right and becomes Pan-Philippine Highway/AH26. Take Cabanatuan Bypass Road/Emilio Vergara Highway to Nueva Ecija-Aurora Road in Cabanatuan City. Turn right onto Nueva Ecija-Aurora Road to Palayan City.

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