Sutherland Expands Workforce in Palayan City Business Hub

When Sutherland, a global business process transformation company, first came to the Philippines in 2005, it had a clear vision to be one of the largest private employers in the country, primarily in tier 2 municipalities and less developed provinces in the Philippines. A bold move that changed the game for this sunrise industry in the Philippines.

Today, Sutherland is proud to be the only process transformation company that maintains a 70:30 ratio for its business model, it was and continues to be a bold business move that profoundly transformed the service industry in the Philippines. Sutherland ensures that 70 percent of its headcount sits in the countryside and only 30 percent in the urban metropolis. Pioneering this approach has allowed the Philippines to establish a strong workforce across both urban and rural regions and has earned Sutherland recognition from both the Philippine government and the business community at large.

After more than a decade of innovative business operations, Sutherland is once again pushing the needle in its efforts to support inclusive economic growth in the Philippines, one of the key advocacies of the Duterte Administration and a salient provision within the government’s 10-point socio-economic agenda.

Sutherland will expand its workforce in Palayan, which is the capital of Nueva Ecija Province, in October of 2018. Sutherland’s Palayan City Business Hub is expected to fill 1,750 seats by June 2019.

Through a proclamation signed by President Rodrigo Duterte as recommended by the Philippine Export Zone Authority (PEZA), the Palayan City Government Center and Central Business Hub has become an Information Technology Park making the hub an ideal location for global companies like Sutherland.

As Palayan City Mayor Rianne Cuevas reiterated, the IT Park, which is a special economic zone, will serve as catalyst for the much-awaited economic progress of Nueva Ecija with the city of Palayan at the forefront of development.

Sutherland has been recognized by the Philippine Economic Zone Authority for the last three years. Moreover, Sutherland was named Best Employer across all industries.


Sutherland is the pioneer and leading locator in provinces like Legaspi, Camarines Sur, Clark, Tarlac, Carmona, Davao, Sutherland also operates in key locations in Metro Manila, including the Bonifacio Global Center in Taguig City, Cubao, Quezon City, and Mandaluyong City. Palayan City will be Sutherland’s 10th location in the Philippines.


As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.

Headquartered in Rochester, New York, Sutherland employs thousands of professionals spanning 20 countries around the world. To learn more, please visit us at

Prudence Charlz

Internet, and computer are the daily companions of Prudence Charlz when working as a social media specialist and writer for various companies. On her free time, she cuddles her cats and crochets doll accessories.

    Rowena Simon 2019-01-24 03:05:41
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    Hi good day ask ko lang po if where can I send my resume to apply in Sutherland Palayan? Thanks in advance 😊😇

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